Because we have a really good relationship with all of our customers. Cathleen is sincere and accomodating to callers and keeps on top of projects and paperwork. Robin gives 110% in the field and knows from years of experience, how to tackle the job. Our employee's, who are paid more than minimum wage, take pride in themselves and in their work. When, from time to time, we either get a really nasty customer or a renegade employee, neither lasts long with us because we don't tolerate "bad energy!"
Friday, June 7, 2013
At this time of year, our wndow cleaning business is "off the charts" with service appointments booked up for 2-3 weeks. It's important to call in advance to secure a service date. When I have to turn down service because the customer wants it "this week", I comment that the only frustrating aspect of running a small business is that we simply are booked up from 1-3 weeks in the summer. The good news is that most of our work comes from high-end businesses or residents who are willing to wait to receive personal treatment, impeccable work, and the same men coming to see them, year after year. Like our style? BOOK EARLY!
at 4:10 AM