Thursday, October 11, 2012

Rain Days

When rain is in the forecast, we handle our scheduled window cleaning jobs as follows:  If the rain forecast is greater than 20%, we will call the customer and ask them if they want to proceed or re-schedule.  If it is raining, we obviously won't proceed until the weather clears.  If it rains just days after your windows are cleaned, we are sorry, we do not provide "rain-checks".  Our office staff does not pretend to know what the weather will do in the future, and as we Bay Area residents can attest, we do not always pretend to know what the weather will do on the very same day. 

Tuesday, September 25, 2012

Stainless Steel

Few folks know how to remove scratches, rust or chemical discoloration from stainless steel.  As long as the surface is satin or brushed stainless stell, restoration is possible.  We can help home-owners reduce the cost of replacement by providing our pricing to repair it.  Give us a call. 

DOE recommendations on Office Lighting

From Building Service Management article, the Department of Energy recommends the following to achieve a well-lit environment:
Room Service brightness;
Reduction of glare;
Adequate task luminance;
Uniform light distribution;
Good color lamps;
Visual interest;
Electronic ballasts;
Controls & Day lighting

Low Turn-Over Rate at WeClean123

We have always maintained that it is a win-win scenerio when employees are paid a living wage and treated well.  Not only is our own turn-over rate non-existent but our reputation as being a good company continues.  Our customers are happy because in part, our crew chief, technicians and janitorial crews are happy!  Great shot, don't you think?!?. 

"SKIP CLEANING" Wears Carpets

This just in from Contracting Profits Magazine:  Skip Cleaning menas the reduction in cleaning visits and thus includes the reduction in the frequency the office carpets are vacuumed.  If this happens, carpets will wear faster.  Just like other textiles, carpet will show wear over time without proper maintenance.  Major traffic lanes should be vacuumed daily.

Accidental Damage

A GOLDEN RULE of our WeClean123 and Pacific Cleaning:  If a crew member crew sees something damaged or glass that is blown or scratched during our janitorial or window cleaning, we point it out to the Customer.  If the customer is not home, our crew calls the office so we can note it on the work order.  Another GOLDEN RULE for our company is that if we in fact do cause any breakage, our crew knows to immediately "fess up" to the office and to the Customer.  This is almost as important as our weekly safety meetings.

Thursday, August 30, 2012

Winter Strategy

We will be rocking and rolling with our window cleaning crew as the warm months in Marin have now arrived.  But don't forget that winter is just around the corner.  As a cleaning company, we appreciate "inside" janitorial business as the days become shorter and wetter!   Got special cleaning projects?  Family coming for holiday's?  Not quite happy with your office help?  Let's talk! 

Cleaning Tip for Water Deposits on Windows

From time to time, we will encounter heavy hard water stains on windows.  These are exceptionally difficult to remove but we have been told that a new product is out that may do the trick:  Enviro Terra R-T-U.  It is an acid replacement, but no bad odors and non-caustic. 

Monday, August 20, 2012

Peg Copple Remembered

On August 25, 2012, we will observe the 2nd year anniversary of the passing of Sausalito Icon, Peg Copple.

Peg was our role model as she was a keen and intelligent realtor, worked tirelessly for the community and was always generous with her time if we needed advice.  At every opportunity, Peg promoted our cleaning service but as neighbors, we enjoyed just being able to wave hello and talk about the weather.  Peg, we loved you and we miss you.

Sunday, August 19, 2012

Words from an Emmy Award Winning Film Maker

About our recently launched website:
"Wow!! I mean . . . wow!!  Not only did you step up to the plate, you knocked one way beyond McCovey Cove.  Not only did you produce a magnificent entrepreneurial statement but a wonderful testament to you both....Great visuals throughout....Christof gives you thumbs up, four stars and the little man leaping out of his chair applauding.


Monday, August 6, 2012

Sausalito Women's Club Salute

A salute to the various members of the Sausalito Women’s Club who manage rentals and in-house events for this long established organization. In our own long time association with the club, we have appreciated very much, these women’s efforts. They provide instructions and coordination to our office so that our janitors can set up chairs, furniture and props to make each event “perfect”. We ALL like perfect! We also like that we work in a day and age where e-mail’s, like faxes, have become second nature.

Discounts and Promotions

Mid Summer Madness: WeClean123 will provide a 10% discount when we are hired to provide pressure washing, window cleaning and gutter service in one visit. Ask for a free estimate and remind our Estimate that you saw this promotional.

No.2 August 2012 Cleaning Tip

This is our most valuable tip about window smudges and we share it often. Families who include dogs and children most always have pooch and toddler prints on the windows. Use a dry 000 steel wool to rub them off between professional window cleans.

They do not work if you spray on and just wipe off. Disinfectant sprays must be sprayed on and left to dwell on the bacteria.

No.1 August 2012 Cleaning Tip

This in from Which is dirtier: your kitchen or your toilet seat? You guessed it, "in most cases, writes Alessandra Bulow of Food & Wine, it’s safe to make a salad on a toilet seat than it is to make one on a cutting board. People (and janitors) disinfect their bathrooms all the time, but hardly are janitors asked to disinfect the kitchen counters and cutting boards."

A tip about disinfectant sprays: Let the spray dwell on the countertop to pick up bacteria. Use a paper towel to absorb moisture and pick up remaining bacterial content.

Recent Customer Experiences

7/8/12: Just a few weeks ago, our janitorial crew had been dispatched to clean the common areas of a Bed & Breakfast suite in Sausalito. A guest arrived during our visit with many packages from her tourist outing. Without even a request, our man stopped his job and helped the visitor carry her packages up two flights of stairs to her apartment in the building. She was so impressed with his demeanor; she made it her business to contact our office - not only to compliment our employee but to hire us to provide a one-time cleaning upon her departure. We have observed loud and bravado workers in homes. We value that our employees are quite, courteous and sensitive to customers.

2/1/12: Not often but sometimes we fall on our sword. During this rainy week in February, we were short 3 crew members at the same time. Though we re-assigned our workers to cover our regularly scheduled jobs, we had to post-pone a one-time real estate cleaning. We knew that there would be fall-out - given the tight schedules that realtors maintain. We were never called back by that agent.

4/13/11: Window cleaning can be quite challenging with the steep terrain in Sausalito. Sometimes, our foreman must ask permission to set ladders in an adjacent property. In this particular case, the adjacent land owner not only gave us permission, but has employed our company twice since then to clean his own windows. We feel our crisp uniforms, our polite manner and the fact that we contacted the Owner before proceeding, all reflected who we are.

12/11/11: One of our customers impressed us so much. We have been sending her an annual “checking in” note every since. It was a brutally cold day for outside window cleaning and this customer brought out hot chocolate to all of our crew. I know it was a special boost to our guys.